Safaricom Acknowledges M-Pesa Message Issue For Some Android Users, Offers Solution
Safaricom has responded to reports of some customers not receiving M-Pesa transaction messages. The company identified the issue as affecting Android users with third-party messaging apps set as default.
“Dear Customer, We have noted that some of our customers are not receiving messages from Safaricom and/or M-Pesa. This issue is affecting customers with Android phones who are using third party SMS apps,” Safaricom stated.
Key Points
Problem: M-Pesa transaction messages not reaching some users.
Cause: Using third-party messaging apps as default on Android phones.
Solution:
Check spam and blocked folders for Safaricom messages and unblock them.
Switch to the default messaging app for receiving M-Pesa notifications.
“Open your SMS app and check the Spam & ...